The short version
Look the card over at the counter before you pay. Once you're happy and the card
leaves the store, the sale is final.
That sounds strict written down, and it isn't in practice — the reason we ask you to
inspect it here is so nobody ends up arguing about a card's condition over the phone.
Before you pay
Take your time. Pull it out of the sleeve. Hold it up to the light. Ask us to show you
the back. If the grade on the label doesn't match what you're seeing, tell us and we
will re-grade it on the spot or hand it back.
If we graded a card wrong, that's our mistake and we'll fix it — that day or the day
after. Bring the receipt and the card.
Reserved cards you decided against
No charge, no penalty, no note on your name. Reserving is a hold, not a purchase.
If you get here and change your mind, we put it back in the case.
Sealed product
Sealed stays sealed. Once a wrapper is broken we can't take it back, because we can't
resell it as sealed and neither could you.
Graded slabs
A slab is sold as the grader graded it. We don't crack, re-holder or re-submit, and we
don't guarantee a regrade. What's on the label is what you're buying.
Questions about a specific card you already bought? Call (702) 451-7000 and ask for
whoever sold it to you — we remember the cards.